FAQ
Most frequent questions and answers.
We work with an on-demand order fulfillment company with facilities worldwide!
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at ghywel@wildbirdworld.com with your order number.
We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at ghywel@wildbirdworld.com
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at ghywel@wildbirdworld.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at ghywel@wildbirdworld.com
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at ghywel@wildbirdworld.com
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at hywel@wildbirdworld.comwithin a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!